CHANDLER, AZ (3TV/CBS 5) – Ricardo and Teri Carrillo married one another four years in the past, and by no means took their honeymoon. However that was supposed to vary final yr once they lastly discovered time for a trip. “We regarded on-line in any respect the offers and we determined to e book the entire package deal deal by means of Travelocity,” Teri informed three On Your Facet.
Utilizing the favored journey web site, Teri says they booked a visit to Cancun, Mexico together with their resort and airfare. “We deliberate it, booked it for Could 2020. However, like many of the world it obtained cancelled,” she mentioned. “Due to COVID?” three On Your Facet’s Gary Harper requested. “Sure, due to COVID,” she replied.
Teri says though the resort returned all her cash, Travelocity selected to problem two airline credit within the quantity $461.96 every for a complete of $923.92. That was the price of their unique tickets.
Teri thought that was positive, and just lately tried to re-book that Cancun trip utilizing these credit. “We obtained our first vaccine and we’re able to take our journey, lastly,” she mentioned.
However that is simpler mentioned than achieved. As a result of when Teri logs on to Travelocity to e book a flight, she says the positioning refuses to let her apply her $923.92 credit score. And she or he’s tried numerous occasions. “It is such as you’re misplaced on this digital galaxy of nothing. There may be nothing you are able to do. You may’t get an individual.”
Teri says she’s not alone. After visiting Travelocity’s Fb web page, she discovered different shoppers experiencing the very same drawback. “I used to be studying by means of it and I noticed a girl say she’s been coping with this for three months making an attempt to get her a reimbursement or use her journey credit score.”
three On Your Facet obtained concerned and I requested Travelocity to look into Teri’s problem by both issuing a refund or permitting her to make use of her $923.92 credit score.
There was no clarification as to why some shoppers like Teri are unable to use their credit score, however due to three On Your Facet, they did say they are going to be working along with her to rapidly resolve the difficulty. “I imply, they’d no drawback taking the cash. So, give individuals their credit score,” Teri mentioned. “I need my credit score or a reimbursement as a result of that is what we paid for.”
Effectively, once more Travelocity says they’re trying into the difficulty. I am going to definitely let you realize in the event that they problem a refund or at the very least a credit score for this viewer in a follow-up report.
Gary Harper’s three On Your Facet reviews air weeknights on 3TV Information at 9.
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